Business context 3 -unfinished

The measurable value of digitisation in business sales and marketing Enhanced market research businesses can review multiple channels and touch points (where the customer has in any way contacted the business) to capture relevant data, and use data online to analyse the consumer's needs and preferences to deliver personalised product recommendations Increased opportunities for brand promotion businesses can use social media to promote their brand, it allows businesses to get to potential customers more easily, as well as answer queries, and share news and promotions, this has benefits such as global access target audience reached more easily cost effective advertisements tools to analyse advert CTR even playing field, as small companies can also now advertise however, there are also disadvantages to online marketing misinterpretation of posts online criticisms are as widespread increased competition time and skills are needed to manage social media accounts increased communi...